Privacy & Confidentiality Statement
The confidentiality of client information is of utmost importance to the Survivor Resource Network. Therefore, the agency fully complies with all of the standard requirements regarding privacy and confidentiality that are required by federal and state statutes.
Personal Information Defined
SRN will protect the confidentiality and privacy of all Case Records and Personal Identifiable Information (PII) of any individual who is residing or has resided at Laura House or Peachtree Landing Emergency Shelters or who has otherwise utilized or is utilizing the services of any SRN agency or program.
PII is any data connected to an individual that could be used to uncover their identity or location. This information can be, but not limited to: full names and maiden names, addresses, phone numbers, place of birth, date of birth, other geographical details, or race and ethnicity.
Case records, otherwise known as client records, can include case notes, assessments, correspondence, or other administrative forms that are collected during the course of a client receiving services.
These records also include any documentation created from the use of digital services. Digital services are defined as Facebook, Instagram, SMS messaging or contact forms on any Survivor Resource Network website or SRN affiliated websites. If at any time, a digital service user feels that their safety or privacy may be compromised due their use of these services, the interaction can be escalated to phone-based services.
Personal Information We Collect
With digital services, we collect the following Personal Information that you submit voluntarily. You may provide us with information about you, such as:
● Name
● Telephone numbers
● Email address
● other personally identifiable information you affirmatively provide to us
Use of Personal Information
The Personal Information you submit to us is used by us to respond to requests that you make, to improve our services, and to operate, maintain, and improve the features, functionality, performance, and support of our digital services.
Disclosure of Personal Information
All SRN employees, volunteers, and board members are expressly prohibited from disclosing information, either written or verbally, concerning clients to anyone outside the organization without the client’s written consent.
Information may not be disclosed to persons within this organization and its subcontractors except on a “need to know” basis. This includes any identifying information concerning current, past or prospective clients.
Legal Obligation to Disclose
We may disclose personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to:
To protect you from unwanted messages, we will not share your opt-in to or Personal Information shared with our SMS Advocate Contact Lines with any third party.
We may share your Personal Information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Terms and Conditions: By texting SRN’s Advocate Contact Lines, you agree to receive messages from Survivor Resource Network. You can opt out at any time by replying STOP. Message frequency varies. Message and data rates may apply.
Opt-Out Policy
SRN gives users options for non-digital services when necessary and practical. Such choices include opting not to engage in digital services and opting not to provide identifiable information during interactions with advocates. Users concerned for their physical safety and well-being are encouraged to contact SRN at 580-762-2873.
Notification of Privacy Statement Changes
If our information practices change at some time in the future, we will post the policy changes to this Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at this Website periodically.
Personal Information Defined
SRN will protect the confidentiality and privacy of all Case Records and Personal Identifiable Information (PII) of any individual who is residing or has resided at Laura House or Peachtree Landing Emergency Shelters or who has otherwise utilized or is utilizing the services of any SRN agency or program.
PII is any data connected to an individual that could be used to uncover their identity or location. This information can be, but not limited to: full names and maiden names, addresses, phone numbers, place of birth, date of birth, other geographical details, or race and ethnicity.
Case records, otherwise known as client records, can include case notes, assessments, correspondence, or other administrative forms that are collected during the course of a client receiving services.
These records also include any documentation created from the use of digital services. Digital services are defined as Facebook, Instagram, SMS messaging or contact forms on any Survivor Resource Network website or SRN affiliated websites. If at any time, a digital service user feels that their safety or privacy may be compromised due their use of these services, the interaction can be escalated to phone-based services.
Personal Information We Collect
With digital services, we collect the following Personal Information that you submit voluntarily. You may provide us with information about you, such as:
● Name
● Telephone numbers
● Email address
● other personally identifiable information you affirmatively provide to us
Use of Personal Information
The Personal Information you submit to us is used by us to respond to requests that you make, to improve our services, and to operate, maintain, and improve the features, functionality, performance, and support of our digital services.
Disclosure of Personal Information
All SRN employees, volunteers, and board members are expressly prohibited from disclosing information, either written or verbally, concerning clients to anyone outside the organization without the client’s written consent.
Information may not be disclosed to persons within this organization and its subcontractors except on a “need to know” basis. This includes any identifying information concerning current, past or prospective clients.
Legal Obligation to Disclose
We may disclose personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to:
- conform to the edicts of the law (such as a mandatory reporting law for child abuse) or
- comply with a legal process served on us.
To protect you from unwanted messages, we will not share your opt-in to or Personal Information shared with our SMS Advocate Contact Lines with any third party.
We may share your Personal Information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Terms and Conditions: By texting SRN’s Advocate Contact Lines, you agree to receive messages from Survivor Resource Network. You can opt out at any time by replying STOP. Message frequency varies. Message and data rates may apply.
Opt-Out Policy
SRN gives users options for non-digital services when necessary and practical. Such choices include opting not to engage in digital services and opting not to provide identifiable information during interactions with advocates. Users concerned for their physical safety and well-being are encouraged to contact SRN at 580-762-2873.
Notification of Privacy Statement Changes
If our information practices change at some time in the future, we will post the policy changes to this Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at this Website periodically.
